What If an Item Arrives Broken? – bongx llc
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What if an item arrives broken?

Using a proprietary packaging process, we ensure that more than 99.7% of packages arrive in the same flawless condition they left our warehouse.

In the unlikely event you receive a broken, incorrect, or mislabeled product, please file a claim with our support team within 4 days of delivery.

  • You must provide an order number, and 2-3 clear photos of the damaged item as well as the packaging. 
  • bongx will replace the broken item with a functional unit at no additional cost.
  • bongx may request that you send back the original defective item at no additional cost (we'll provide a prepaid label). 

You may also contact live support via email bongxsmokeshop@gmail.com