Shipping Policy – bongx llc
FREE US SHIPPING
HASSLE-FREE RETURNS
Contact us: info@bongxsmokeshop.com | 1800-420-3308 | LIVE CHAT

Shipping Policy

How much does shipping cost?

We offer free shipping on all USA orders (except HI & AK) . 

You may choose to purchase faster shipping ranging from 3-Day to Guaranteed Next Day Delivery at checkout.

 

How long until my order ships?

All orders placed before 2pm EST ship out same day, Monday thru Friday. 

Orders placed after 2pm ship the following business day. 

 

How long does free shipping take?

 

 

 

Our free shipping option is delivered via USPS or FedEx, and takes anywhere from 3-5 business days.  

Orders are shipped from one of our fulfillment centers in NJ, FL, or CA.

 

Do you offer discreet packaging?

We understand not everyone is down with the dank.

For your privacy, all packages are shipped in unmarked brown or standard USPS boxes with a return address labelled "BX Distribution Inc". There will be no mention of Bongx on your package. 

 

What if my item breaks during shipping?

In the unlikely event you receive a damaged or defective item, Bongx will replace it at no cost. Simply notify our support team within 72 hours of delivery with an order number and a few photos of the packaging and damaged item(s). We'll take care of the rest. 

Don't throw anything away until you speak with a rep; we might need the package back! In the event you're asked to ship a package back, we can  provide a prepaid return shipping label. Learn more about out return policy or file a return using the links below. 

 

Do you ship to a PO Box?

Yes, we can ship to PO Boxes via USPS. 

If you'd like to ship your order to a PO Box, please do not select FedEx as your shipping carrier, as they are unable to deliver to a PO Box.