bongx return policy
bongx accepts returns on unused products within 15 days of delivery. We do not accept used product returns under any circumstances. All returns MUST have a valid RMA number.
We go through great lengths to provide an accurate representation of our products through detailed descriptions and high resolution photos.
- Returns due to personal preference will incur a 20% restocking fee.
- Returns in exchange for bongx store credit will never incur a restocking fee.
- Shipping charges and rush processing fees are non refundable.
In order to return an item, you will have the option of using a bongx provided, prepaid shipping label (the cost of the postage will be subtracted from your refund) or shipping the item back using your own label.